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Frequently Asked Questions
Find answers to common questions about our service
Photo Requirements
What makes a valid passport photo?
Can I wear glasses in my photo?
What about makeup and accessories?
Can babies and children have photos taken?
Technical Requirements
What image formats do you support?
What resolution should my photo be?
Can I upload photos taken with my smartphone?
Background & Lighting
What kind of background do I need?
How should I light my photo?
Can you change the background of my photo?
Processing & Delivery
How long does processing take?
What if my photo is rejected?
How are my photos delivered?
Will my photos work worldwide?
Privacy & Data
Is my data secure?
How long do you keep my photos?
Do you sell or share my photos?
Refunds & Guarantees
What's your refund policy?
Still have questions?
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IdealPhoto – FAQ | idealphoto.io